SAPPHERO Men's Luxury Chronograph Watch

Shipping Policy

At LUXORINA, we are pleased to offer FREE shipping on all orders across Saudi Arabia, with no minimum purchase required.

Once your order has been successfully placed and confirmed, it will be carefully processed and prepared for shipment. Orders are typically delivered within 5–10 business days, depending on your location.

Please note the following:

• Shipping Cost: FREE on all orders within Saudi Arabia.
  
• Processing Time: Orders are usually processed within 1–2 business days before dispatch.
  
• Estimated Delivery: 5–10 business days after your order has been shipped.
  
• Delivery Areas: We deliver to all major cities and regions across Saudi Arabia.
  
• Order Tracking: Once your order has been dispatched, you will receive a tracking number (where available) so you can monitor your shipment.
  
• Delivery Delays: While we make every effort to ensure timely delivery, unexpected delays may occasionally occur due to weather conditions, public holidays, high order volumes, remote delivery locations, or courier service disruptions.
  
• Incorrect Shipping Information: Please ensure your shipping address and contact details are accurate when placing your order. We cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If you have any questions regarding your shipment or need assistance with your order, please don't hesitate to contact our customer support team. We're always happy to help. Thank you for choosing LUXORINA. We appreciate your trust and look forward to delivering your order safely and promptly.

Return & Refund Policy

At LUXORINA, customer satisfaction is our highest priority. We stand behind the quality of our products and want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

14-Day Return Policy

You may request a return within 14 days from the date your order is delivered. To be eligible for a return, the item must meet the conditions outlined below.

How to Request a Return

To initiate a return:

1. Contact our Customer Care team within 14 days of receiving your order.
   
2. Provide your order number, the reason for the return, and, if applicable, photos of the product.
   
3. Our support team will review your request and provide detailed return instructions.
   
4. Once your return request is approved, securely pack the item and send it to the address provided by our Customer Care team.

Please do not return products without first contacting us, as unauthorized returns may not be accepted.

Return Shipping

If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping costs. For returns requested for reasons other than product defects or our error (such as a change of mind), the customer may be responsible for the return shipping charges unless otherwise stated.

Thank you for shopping with LUXORINA. Your trust and satisfaction are important to us, and we appreciate the opportunity to serve you.