Refund policy
Return & Refund Policy
At LUXORINA, customer satisfaction is our highest priority. We stand behind the quality of our products and want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
14-Day Return Policy
You may request a return within 14 days from the date your order is delivered. To be eligible for a return, the item must meet the conditions outlined below.
How to Request a Return
To initiate a return:
- Contact our Customer Care team within 14 days of receiving your order.
- Provide your order number, the reason for the return, and, if applicable, photos of the product.
- Our support team will review your request and provide detailed return instructions.
- Once your return request is approved, securely pack the item and send it to the address provided by our Customer Care team.
Please do not return products without first contacting us, as unauthorized returns may not be accepted.
Return Shipping
If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping costs. For returns requested for reasons other than product defects or our error (such as a change of mind), the customer may be responsible for the return shipping charges unless otherwise stated.
Thank you for shopping with LUXORINA. Your trust and satisfaction are important to us, and we appreciate the opportunity to serve you.